Shipping policy

Your rug does not sit in a warehouse waiting to be picked. It is cut and sewn after you order, which is why the timeline below starts with production rather than shipping.

 

PRODUCTION TIME

Rugs are cut, bound, and finished to order. Production typically takes two to four weeks from the date your order is confirmed. Oversized rugs, angled or shaped cuts, and a few patterns take longer. We will tell you the expected timeline when you order.

Sample packs ship within 1 to 2 business days.

 

HOW YOUR RUG SHIPS

The method depends on the finished size and weight of your rug. Smaller rugs ship rolled by parcel carrier with tracking. Larger rugs travel by freight truck as a curbside delivery. We choose whichever method protects the rug and confirm which one applies when your order ships.

 

WHAT CURBSIDE DELIVERY MEANS

The driver brings your rug to the curb or the end of your driveway. Carrying it inside, unrolling it, and positioning it is up to you. A large wool rug is heavy and awkward, so plan on two people and a clear path through the door.

We do not currently offer in-room placement or installation. If you would rather not handle a large rug yourself, collect it from our showroom or arrange your own installer.

 

SCHEDULING YOUR DELIVERY

For freight deliveries, the carrier calls you to arrange a delivery window. If you need to move it, contact the carrier or us at least 48 hours before the scheduled date.

If your rug is finished before you are ready for it, we can hold it in our warehouse and deliver on a later date that suits you. Just ask.

 

SHIPPING RATES

Rates are calculated at checkout based on your address and the size of your order. Sample packs ship free.

 

WHERE WE SHIP

We currently ship within the continental United States. If you are outside that area, email us and for some destinations we can quote freight directly.

 

LOCAL PICKUP

You are welcome to collect your rug from our showroom inside Ashly Rug at 4222 Richmond Ave, Houston, TX 77027 at no shipping cost. Choose pickup at checkout and we will call you when it is ready.

 

WHEN YOUR RUG ARRIVES

Inspect it before the driver leaves and note any damage on the bill of lading. This matters. See our Refund Policy for what to do and the time windows that apply.